Return & Exchange
Nora Decor endeavours to ensure that every transaction on our website is seamless. We take immense care in delivering our products and strictly adhere to the highest quality standards. As a policy, we do not offer returns or exchanges on products that are delivered in perfect condition and match the order placed.
However, if an incorrect item has been delivered (product does not match your order confirmation) or if the delivered product exhibits a genuine manufacturing or quality defect, we will be glad to re-fulfill your order or issue a credit note of equal value.
To report a damaged-in-transit product, an incorrect item, or a manufacturing flaw, please contact our customer care within 48 hours of delivery at +91 9875770370 (between 9:30 AM to 5:30 PM IST) or write to us at noradecor11@gmail.com with your order number, date of transaction, delivery address, and clear photographs/videos of the defective or wrongly delivered item.
Our customer care team will examine the details and revert with an update within 48 working hours.
Given the specialized nature of our decor and interior products, Nora Decor reserves the sole discretion to determine the appropriate resolution for every request. Each claim is reviewed individually on a case-by-case basis, and our team is committed to finding a prompt and fair resolution.
Please note that no refunds or replacements will be processed in cases where an incorrect or incomplete shipping address was provided, where delivery fails after 3 consecutive attempts by our logistics partner, or if the package is refused upon delivery.
Disclaimer: All policies are subject to modification without prior notice. In the event of any discrepancies, our website Terms & Conditions shall supersede.